Understand and improve your support.
Look beyond individual conversations to see where your team can make support better.
Support overview
Illustrative demo data
Last 7 days
Conversations
248
Sample metric
First response
1m 42s
Sample metric
Resolution rate
94%
Sample metric
Satisfaction
98%
Sample metric
Conversations over time
Conversations
Illustrative demo data. Your workspace overview reports these metrics from your own conversations.
A clearer view of the day
Made for the way your team works.
The workspace overview shows new, waiting and resolved conversations, median first-response and resolution times, satisfaction ratings, agent load and volume per website.
Live dashboard: new, awaiting reply and resolved chats
Median first response and resolution times
Satisfaction ratings, agent load and per-website volume
READY WHEN YOUR CUSTOMERS ARE
Better conversations
Better conversations
start with ChatWelo.
Bring every customer conversation into one simple inbox and give your team the context to help, first time.
Get Started
Book a demo
We’ll help you find the right setup for your team.